What can you do with faulty products?

  1. Once you found faulty products, please contact our sales.
  2. Please repack them as much as they are delivered to prevent the product from being damaged during transportation
  3. If you can put the Aftersales List (including model, color, quantity, and product issues) into the returned packaging, it would be greatly appreciated.
  4. You can send the parcel by post or bring the product to our shop.
  5. Please inform our sales the carrier number you post.
  6. Our sales will contact you and test all the faulty products when the parcel arrives. Our sales will inform you if there is any problem.
  7. It usually takes 1-2 weeks to process and then our sales will send you a Report.
  8. Defective products during the warranty period can be replaced (Refunded at our expense), and you can choose to store credit or refund (Details about warranty standards are listed below).

 

The following cases do not meet the aftersales standards:

  1. The products was not bought from Fixabout (without stamp).
  2. There are physical damaged signs found.

For screens

  • Screen damage (leaking, blank screen, etc.)
  • IC damaged (lines, patterns, black spots, etc.
  • Bezel damaged
  • Flex cable damaged
  • Scratches

For batteries

  • Flex cable damaged
  • Scratches
  • Leaking
  • Out of shape
  • Swollen
  • Battery data parameters changed